Shipping policy

Effective Date: 21/06/2026

1. Overview

Balaji Enterprises aims to process and deliver orders safely and within the estimated timelines shown on the website. Shipping terms are provided to customers before or during the purchase process, consistent with applicable consumer-protection requirements.

2. Order Processing

  • Orders are generally processed within 1–3 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • Processing may take longer during sales, festive periods or unforeseen circumstances.

3. Delivery Time

After dispatch, orders are generally expected to arrive within 3–7 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete addresses
  • Remote delivery locations
  • Operational or logistical issues beyond our reasonable control

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.

Any applicable delivery or handling charges will be communicated to the customer as part of the order information.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State
  • PIN code
  • Valid contact information where required for delivery

Balaji Enterprises is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

6. Order Tracking

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Tracking updates are provided through the applicable courier or logistics service.

7. Delayed Delivery

If an order is delayed beyond the estimated delivery period, customers may contact us through the customer-support details provided on the website.

We will make reasonable efforts to assist with tracking and resolving delivery issues.

8. Failed Delivery

If delivery cannot be completed because of an incorrect address, recipient unavailability, refusal to accept the package or repeated delivery attempts, the shipment may be returned to the sender.

Any further delivery or reshipping arrangement will be handled according to the circumstances of the order.

9. Damaged Package

Customers should check the package at the time of delivery where reasonably possible.

If the package or product appears damaged, customers should document the issue with photographs or videos and contact us as soon as possible.

Damaged-product claims will be handled according to our Return & Refund Policy.

10. International Shipping

Unless specifically stated on the website, Balaji Enterprises currently focuses on deliveries within India.

11. Shipping & Returns

Shipping arrangements for approved returns or exchanges will be handled according to our Return & Refund Policy.

For products returned because they were damaged, defective or incorrectly supplied, applicable return-shipping arrangements may be provided according to the circumstances.

12. Force Majeure

Balaji Enterprises will not be responsible for delivery delays caused by circumstances beyond reasonable control, including natural disasters, extreme weather, transportation disruptions, strikes, government restrictions, technical failures or other unforeseen events.

13. Policy Updates

We may update this Shipping Policy from time to time. The latest version will be published on this page with the applicable effective date.

14. Business Information

Trade Name: Balaji Enterprises
Legal Name: Aftab
Business Type: Proprietorship
GSTIN: 08CNXPA9826Q1ZU
Registered Address: Floor No. 2, Building No. 3, Aftab, Ajmer Road, Ajmer, Rajasthan – 305001, India