Refund policy

Effective Date: 21/06/2026

1. Overview

At Balaji Enterprises, we aim to provide quality products and a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or materially different from the product ordered, you may request a return or replacement subject to this policy.

This policy is intended to operate alongside applicable consumer-protection requirements.

2. Return Window

Customers may request a return within 7 days of receiving the order.

To be eligible, the product should generally be:

  • Unused and in its original condition
  • In its original packaging, where applicable
  • Accompanied by the order details or proof of purchase
  • Free from customer-caused damage, stains or alterations

3. Eligible Reasons for Return

Returns may be accepted in cases such as:

  • Wrong product received
  • Product received damaged
  • Manufacturing defect
  • Product materially different from its description
  • Missing item or incorrect quantity

4. Non-Returnable Situations

A return may be declined where:

  • The product has been used, washed or altered by the customer
  • Damage was caused after delivery by the customer
  • The product is returned without its required accessories or packaging, where applicable
  • The return request is made after the applicable return period
  • The product has been damaged due to improper handling by the customer

Nothing in this section is intended to exclude any consumer remedy that cannot lawfully be excluded.

5. How to Request a Return

To request a return, contact us through the customer-support details provided on the website.

Please provide:

  • Order number
  • Customer name
  • Reason for return
  • Photographs or videos of the product, if requested
  • Relevant details regarding the issue

Our team may review the request before approving the return.

6. Return Shipping

If the return is approved because the product was damaged, defective, incorrect or materially different from what was ordered, return-shipping arrangements may be provided according to the circumstances.

For other approved returns, applicable shipping costs may be deducted or may be borne by the customer, as communicated during the return process.

7. Refunds

Once the returned product is received and inspected, the refund request will be processed where applicable.

Approved refunds will generally be issued to the original payment method or through another appropriate method.

The time taken for the refund to appear in the customer's account may depend on the payment provider or bank.

8. Refund for Cancelled Orders

If an order is successfully cancelled before dispatch and a refund is applicable, the eligible amount will be processed after cancellation confirmation.

If an order has already been dispatched, the customer may need to follow the applicable return procedure.

9. Replacement / Exchange

Where available, an eligible product may be replaced or exchanged instead of refunded.

Replacement depends on product availability. If the same product is unavailable, an applicable refund may be offered.

10. Damaged or Incorrect Product

Customers are advised to inspect their package after delivery.

If you receive a damaged, defective or incorrect product, contact us as soon as reasonably possible and provide supporting photographs or videos if requested so that the issue can be reviewed.

11. Order Cancellation

Cancellation requests should be submitted as early as possible.

Once an order has been processed or dispatched, cancellation may not be possible and the applicable return process may apply.

12. Fraudulent or Abusive Requests

Balaji Enterprises reserves the right to investigate suspicious, fraudulent or repeated abusive return/refund requests and take appropriate action in accordance with applicable law.

13. Policy Updates

We may update this Return & Refund Policy from time to time. The updated version will be published on this page with a revised effective date.

14. Business Information

Trade Name: Balaji Enterprises
Legal Name: Aftab
Business Type: Proprietorship
GSTIN: 08CNXPA9826Q1ZU
Registered Address: Floor No. 2, Building No. 3, Aftab, Ajmer Road, Ajmer, Rajasthan – 305001, India

Note: This is a store-policy template and should be reviewed against your actual products, checkout flow, courier arrangements, and applicable laws before publishing.